Privacy Policy

Market Monitor takes your privacy seriously. Please read the following to learn more about our privacy policy.

  • What This Privacy Policy Covers
  • Who are we?
  • How do we collect your information?
  • What type of information is collected from you?
  • How we use cookies
  • How is your information used?
  • Who has access to your information?
  • How can I edit or delete my data?
  • How long do we keep your data?
  • Recap of your rights

What This Privacy Policy Covers

This policy covers how Market Monitor treats personal information that Market Monitor collects and receives, including information related to your past use of Market Monitor products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This also covers the new General Data Protection Regulation (GDPR) which took effect in the UK from 25 May 2018.

Who are we?

Market Monitor is based in Uckfield, East Sussex and is owned and operated by The Marketing Eye, a digital marketing services agency. The registered address is Yew Tree House, Lewes Road, Forest Row, East Sussex RH18 5AA. Our trading address is Nelson House, 122-126 High Street, Uckfield, East Sussex, TN22 1PX. Our company number is: 5350145. You can contact us on 01825 765617.

How do we collect your information?

Market Monitor collects personal information when you register with Market Monitor. We also collect data when you visit our website, in the form of cookies. See our cookie policy here.

What type of information is collected from you?

The personal information we collect from you might include your name, address, email address, IP address, and information regarding what pages are accessed and when. Other information may also include:

  • search terms you have used to find our website
  • a record of all browsing behaviour including links clicked. This is done via a cookie which is set on your first arrival to our website and the contents of any form you submit to us. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
  • we retain all personal information disclosed by you to us
  • we will not seek to append personal data without your permission.
  • information on engagement with the emails and SMS messages you receive from us.
  • your browser user agent, as freely transmitted by your computer. This includes your browser build information, your device type and your computer’s operating system.

We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so.

By submitting your data to Market Monitor, you are confirming the following:

  • you are doing so in your capacity as a representative of the company
  • you are over 18 years of age
  • you are accepting the relevance of Market Monitor products and services to the business interests of the company
  • you are providing information that will allow for the communication between Market Monitor and the company only

Information we will not collect

  • we will not collect information related to browsing habits outside of our own domains (namely
  • personal information relating to you and your private life, such as gender and age.

How we use cookies

This website uses cookies.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may also use cookies to personalise content and ads. You can find out more and manage your cookie preferences here.

How is your information used?

Market Monitor uses information for the following purposes:

  • improve and customise the marketing and content you see
  • fulfil your requests for products and services
  • improve our services
  • contact you in relation to a request for your personal information
  • send communications that may be of interest to you, such as content related to your account, subscription package, system updates, newsletters, products and services
  • conduct research
  • provide anonymous reporting for internal and external clients.

Data security

We have physical, electronic, and procedural safeguards that comply with government legislation and regulations to protect personal information about you. We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it’s held. We will ensure that when we outsource any processes the supplier has appropriate security measures in place.

Under no circumstances do we keep any record of your payment information (such as credit / debit card information) this information is securely deleted as soon as the purchase is complete.

Who has access to your information?

Market Monitor does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • we may provide the information to trusted partners who work on behalf of or with Market Monitor under confidentiality agreements. These companies may use your personal information to help Market Monitor communicate with you about offers from Market Monitor and our partners. However, these companies do not have any independent right to share this information.
  • we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Market Monitor's terms of use, or as otherwise required by law.
  • we transfer information about you if Market Monitor is acquired by or merged with another company. In this event, Market Monitor will notify you before information about you is transferred and becomes subject to a different privacy policy.
  • we limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
  • we train our staff on their privacy obligations.

Market Monitor works with vendors, partners, advertisers, and other service providers in different industries and categories of business.

How can I edit or delete my data?

If you have any questions regarding the processing of your personal data you should contact the data controller: Market Monitor, Nelson House, 122-126 High Street, Uckfield, East Sussex, TN22 1PX, email: or telephone 01825 765 617.

  • you can request to be removed from the Market Monitor database at any time by emailing from the email address which we hold on our database. Note: this may impact the ability to deliver products and services you have requested.
  • you may request a copy of the information. We will provide this free of charge, and no later than 30 days from the receipt of request.
  • where the request is manifestly unfounded or excessive, we reserve the right to charge a fee. We may also charge a fee if you require further copies of the same information.
  • we will update our records when you inform us that your details have changed.
  • we will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with.
  • in the event that you have not received a response within 30 days you have the right to contact The ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, email: or telephone: 0303 123 1113.

You have the right to object to:

  • processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • direct marketing (including profiling); and
  • processing for purposes of scientific/historical research and statistics.

You can:

  • contact us immediately if you want to object to the use of your personal data as outlined above.
  • stop receiving marketing and sales emails from us by using the unsubscribe link contained in emails or by contacting us at Please note that in order to stop sending you marketing and sales emails, it may be necessary to retain your email address. If you would like to completely remove your details from our database, please be aware that you may receive emails in the future if you return to our site and complete one of our data capture forms. You will be able to opt-out as before.

How long do we keep your data?

We will continue to review and assess the quality of our information. We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Recap of your rights

The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and protect your rights.

The right of access

You have the right to obtain access to your information. This enables you to verify the data we hold and check that we are using your information in accordance with data protection law.

You can request access to your information by emailing Market Monitor at from the email address which we hold on our database, or by providing appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We will provide this information free of charge, and no later than 30 days from the receipt of request.

Where the request is manifestly unfounded or excessive, we reserve the right to charge a fee. We may also charge a fee if you require further copies of the same information.

The right to rectification

You are entitled to have your information corrected if it is inaccurate or incomplete.

The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future. For example, if you unsubscribe from our emails, we need to retain your email address in order to make sure you don’t receive any future emails, unless you advise otherwise.

The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

The right to object to processing

You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted about new products, services or industry news).

The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Phone: +44 (0) 1625 545 700


The right to withdraw consent

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

Changes to this Privacy Policy

Market Monitor may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Market Monitor account or by placing a prominent notice on our site.

Questions and Suggestions

If you have questions or suggestions then please contact us at